Frequently asked questions

  1. How are you practicing physical distancing during COVID-19?
    • We are serving one individual or family at a time, staying at least 2m away.
    • We are not admitting the public into our garage space. All sales are done "curb-side", respecting physical distancing.
    • Please, if you are ill, do not visit us. You can read more about physical distancing at Ottawa Public Health's website.
  2. Where are you located / what is your address?
  3. What are your hours of operation?
    • We are open 5-8PM Mondays and Wednedsays and 1-4 Saturdays.
  4. How can I pay?
    • We accept cash or you can pay by etransfer.
  5. What happens if something goes wrong with a bike I buy from you?
    • We evaluate problems on a case-by-case basis up to thirty days after your purchase. We will generally fix a problem if it's something we overlooked. As a shop staffed by volunteers, this can sometimes happen. We won't fix problems due to wear-and-tear after purchase or because of misuse. We want you to be happy with your purchase and will do our best to make it happen.
  6. Will you fix my bicycle?
    • No, we are not a bike repair shop. Usually, for a $5/hour fee everyone is welcome to use our space and tools to fix up their own bike and a mechanic will help and advise, but you do the work. Due to COVID-19, DIY is not available until further notice.
  7. Can I trade in my bicycle or give credit for donated bicycles?
    • No, we do not offer trades or credit.
  8. Will you buy my bicycle?
    • No. We get all of our stock through donations.
  9. Do you have this brand/model/size/style of bicycle?
    • Review our inventory for bicycles currently available. We add bikes to this list as they are made ready for sale, so check often. Check your size first using the size estimator on the Buy a Bicycle page
  10. I need a part for my bike. Do you have it?
    • Due to COVID-19, we are not selling parts until further notice.